If FinanzOnline cannot be reached or login fails, it is often caused by credentials or a temporary browser session.
Go through the basic steps in order before requesting new access data.
FinanzOnline login is not working
Basic steps
- Check your user ID, participant ID, and PIN carefully for typing mistakes.
- Open FinanzOnline in a private browser window and try again.
- Make sure date and time on your device are correct.
Important notes
- Multiple failed attempts may cause a temporary lock.
- Never share access data by SMS, email, or phone.
Next step
If login still fails, use official FinanzOnline help or contact the responsible support service.
Was this help useful?
Updated: 2026-05-07
This content is general guidance only. It is not legal advice and does not replace official information from the responsible authority.