Interactive assistant

Help with digital public services

Problems with a digital public service? The assistant guides you step by step.

Independent guidance – not an official authority.

Check suspicious SMS or screenshots

RisikoCheck identifies typical warning signs directly in your browser – no upload and no storage.

Local in browser No upload Initial assessment

Ideal for suspicious SMS, QR codes, or authority messages.

Common problems

You can open a topic directly or use the assistant.

If sign-in to ID Austria does not work, a few simple steps often help.

Here you can see how to start the registration.

If you are stuck during registration, you can calmly try a few things.

If an SMS looks suspicious, stay calm and do not click anything.

Quick orientation when something does not work in digital public services.

Important official pages for ID Austria and digital public services.