AMS is not responding

Basic steps

  1. Check your MeinAMS inbox.
  2. Check if documents are missing.
  3. Check whether new appointments were added.

Many people become nervous when there is no answer for days.

First calmly check if something is still open or incomplete.

Important notes

  • Not every delay means there is immediately a problem.
  • Missing documents can delay replies.
  • Messages in the spam folder can also be important.

Next step

If there is still no response after a longer time, contact your AMS office.

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Updated: 2026-05-09

These contents are only for general guidance. They do not replace legal advice or official information from AMS or other authorities. Always verify important information directly with the responsible official service.