Choose what is currently not working.

Choose the topic that best matches your current AMS or MeinAMS situation.

Login & Access

MeinAMS login not working

If the MeinAMS login is not working, these simple steps may help.

Forgot MeinAMS password

If you forgot your password, you can usually restore access.

Lost phone – no more MeinAMS access

If your phone is gone, logging into MeinAMS can also become difficult.

MeinAMS account locked

If your access was locked, these steps may help.

Use MeinAMS without ID Austria

You can also use MeinAMS without ID Austria. Registration will take longer in that case.

Money & Payments

AMS money did not arrive

If the AMS payment did not arrive, these first checks may help.

Unemployment benefit application rejected

If your application was rejected, this can feel very stressful. First check the exact reason.

Am I still health insured?

After losing a job or having problems with AMS, many people wonder if their health insurance is still active.

How long does AMS processing take?

Many people nervously wait for a reply or payment from AMS.

Report a new bank account to AMS

If your bank account has changed, you should report the new details as soon as possible.

Appointments & Obligations

Missed an AMS appointment

If you missed an AMS appointment, try to react as quickly as possible.

Forgot to report a new job to AMS

If you did not report a new job immediately, try to react calmly now.

First appointment at AMS

The first AMS appointment is often easier than many people expect.

Appointments & obligations

Re-register after sick leave or holiday

After sick leave or a holiday you need to re-register with the AMS.

Holiday while unemployed

Even while unemployed you often need to report travel or holidays.

Registering as unemployed

Lost your job – what now?

The first days after losing a job are especially important.

Security & fraud

Received a strange SMS or message from the AMS

If a message puts you under pressure or seems odd, check it calmly first.

Registration & access

AMS activation letter not arriving

If the activation letter does not arrive, a little patience and checking your address often helps.

Money & payments

Self-terminated job – will I still receive AMS money?

After resigning yourself, questions about money and possible bans often come up.

Working while receiving AMS money

Before taking on extra work, you should clarify the rules with the AMS.

Messages & Decisions

AMS is not responding

If there has been no reply for days, uncertainty quickly grows. First check these points.

AMS requests documents

If AMS requests documents, calmly check what is missing.

Did not understand an AMS message or letter

Many AMS letters can feel complicated or stressful. You are not alone with that.