Sometimes people get stuck during registration.
This happens to many people.
Stay calm and read everything carefully.
Often it is only a small detail.
If you are unsure, get help. You do not have to solve this alone.
I cannot continue during registration
Basic steps
- Read the message on the screen slowly.
- Write down the text that is shown.
- Try again after a few minutes.
- Ask a trusted person for help.
- Contact official help if it still does not work.
Important notes
- It is not a problem if it does not work right away.
- Do not share your password with anyone.
- Use only official websites and apps.
Next step
If you cannot continue, contact official help or go to a service office.
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Updated: 2026-05-05
This content is general guidance only. It is not legal advice and does not replace official information from the responsible authority.