Choose what is not working right now.

Choose the topic that best matches your current situation.

Sign-in & Access

I cannot get into ID Austria

If sign-in to ID Austria does not work, a few simple steps often help.

I do not understand how sign-in works

Here is a simple explanation of how sign-in with ID Austria works.

I forgot my password

If you do not remember your password, you can set a new one.

I need to confirm a sign-in and do not know how

If your phone shows a confirmation, you can follow simple steps.

Getting Started & Registration

I cannot continue during registration

If you are stuck during registration, you can calmly try a few things.

I want to register for ID Austria

Here you can see how to start the registration.

New phone – ID Austria no longer works

You got a new smartphone and suddenly cannot log in? This happens very often after changing devices.

Security

I got a strange SMS

If an SMS looks suspicious, stay calm and do not click anything.

General

I do not know what to bring to my office appointment

Here you can see what you can prepare before the appointment.

Where can I get help?

This page helps you quickly choose the right official help path.
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