This guide helps with common sign-in problems.
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I cannot get into ID Austria
Basic steps
- Check if date and time on your device are correct.
- Make sure your internet connection is working.
- Update the 'Digitales Amt' app to the newest version.
- Restart your smartphone or computer and try again.
- Make sure you use the correct account and sign-in method.
Important notes
- Never share your PIN, password, or approval codes.
- Use only official websites and apps.
- If your access is blocked, only an official office can help.
Next step
If it still does not work, contact official ID Austria help or the responsible authority. Keep the error message, time, and your device details ready.
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Updated: 2026-05-05
This content is general guidance only. It is not legal advice and does not replace official information from the responsible authority.